Cremation Jewellery or Memorial Art

Refunds and Returns

Due to the nature of the work, where our items are handcrafted with the ashes of your loved ones and turned into beautiful pieces of cremation jewellery or memorial art, we are unable to offer refunds unless the product did not match what you order.  To ensure accuracy there are several checks undertaken:  

  • Before payment you will see your order listed.  Please double check before paying for your order.

  • Once you have completed your order you will receive an email outlining your requirements.  If anything is wrong at this point please get in touch.

  • You will receive a Welcome leaflet with an Order Confirmation Form attached.  At this point please double check that the order is correct once again - a signature and date will be required as approval that the order is correct.  Please place this form with your signature on, inside the envelope with the ashes. 

As soon as we receive the ashes along with your signed approved Order Confirmation Form, production of your treasured item will begin.  From this point onward no refund will be issued as work would have already began on your treasured piece.

Photographs will be taken of your treasured piece before returning the finished item to you.  However in the event that a complete different item was handmade for you, and it did not match your signed Order Confirmation Form, then a full refund will be issued.  Please notify us, by email, within 7 days of signing for your completed order.

In the event of changing your mind, as long as production has not began then a full refund will be issued.  Please notify us by email should you wish to cancel.  Once we have received the ashes, a refund will not be given. 

Your treasured item will be securely packaged.  In the event that your item is damaged on arrival please email photos within 3 days of receiving your package.  The ashes are uniquely and delicately placed into your treasured piece and would be very difficult to remove, sometimes impossible. However, a discussion can take place to see the best way forward, so please do get in touch.

Further information

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Heavenly Treasures & Gems, Abergavenny, Wales